“WAX ‘n FAX”

Work, Asset, and Field Management Solutions are critical to Customer Experience and Revenue Recognition. Utility systems are grappling with industry changes and in need of modern Workforce to Asset and Field to Address processes. BOSS can deliver safe and reliable solution by optimizing the customer to maintenance asset lifecycle through our ‘Wax & Fax’ solution.

Certified Oracle Cloud Solution

Our Solution deploys pre-built integrations between Oracle Work and Asset Cloud Service (WACS) andOracle Field Service (OFS) Cloud applications. Our Wax & Fax solution can bolt onto any Production CIS/MDM/EAM business systems through a rapid deployment of Oracle Integration Cloud (OIC). Implement this secure end-to-end Software as a Service (SaaS) solution that takes minimal IT involvement and Certified by Oracle Energy and Water.

BOSS will guide your utility to drive a more informed and proactive approach to Work, Asset, and Field Management.

Field Activity to Work Order

Field Activities are initiated one of two ways, by a Customer or through an internal process/request. The BOSS Wax & Fax solution optimizes both channels from creation through completion. Integrate Digital Self Service customer requests into your CIS to create Field Activities, which are then converted through by our APIs into Work Orders.

Our solution leverages BOSS proprietary WACS configurations to analyze the activity and create determinants to assure the Field Activity matches asset and workforce availability. Control the activity to order process to guarantee completion and improve customer/field performance.

Work Activity to Field Service

Modern Utilities must have velocity when dealing with asset and infrastructure failure in the field. Customer’s service and safety is of the utmost importance, which is why our Wax & Fax solution continues to update the customer throughout the field activities. OFS Mobility applications give Field Techs all the routing information needed to roll a truck to a service point with all the equipment and assets needed.

Work Orders must include schedule, customer, premise, activity, and asset information to equip Field Technicians and manage the Fleet. BOSS solutions will drive customer and field engagement to success.

Field Device to Completion

We live in an age, where digital-first customers demand real time access to their services. Field Technicians are no different, they need access to up to date information to complete work activities in a timely manner.

The Wax & Fax solution integrates the WACS entities with the OFS platform to deliver digitally aware mobile applications to modernize your Mobile Workforce Management (MWM). This Software as a Service (SaaS) offering runs on any device and delivers Machine Learning (ML) algorithms to forecast, plan, and route your workforce and assets to activities based on location and priority.

BOSS has designed and deployed Integration Gateways to connect your Field Devices to Work Activities that update Customer Service Requests in real time within your CIS. Engaging Customers means keeping communications open between the Utility and consumer. Our solution gives Customer Service Reps up to the hour field updates that can be displayed through Digital Self Service portals to enhance Customer Experience.

Asset Lifecycle Management

Predictability. It’s the most important factor when it comes to owning and maintaining infrastructure. Enterprise Assets have various dimensions of data points throughout its lifecycle that impacts customer service, public safety, regulatory policy, and balance sheet.

The Wax & Fax solution covers the entire asset lifecycle, from investment planning to installation, operation, maintenance and decommissioning. BOSS will migrate your asset data for fixed, plant, linear, fleet, and smart grid devices into a unified platform to manage the asset health across your portfolio. The WACS application preforms predictive analysis across all the enterprise assets to provide Utility customers with safe and steady service.