Utilities don’t always have the Production Support and Sustainment resources needed to manage the application and technology components throughout their lifecycle. On-premises deployments require major application and framework upgrades every 3 years, while Cloud Software as a Service (SaaS) deployments consist of 3 yearly releases to enhance functionality and operations through minor releases. No matter your deployment type, BOSS will provide sustainment resources for change and continuous release management.
Two of our Core Values deal with Security of Data and Transparency of Roles. It’s important to have Security Policies and Role Based Access Controls defined throughout all Production Instances and Processes. Our sustainment services allow Utilities to focus on running their business with the assurance that their systems are safe and secure.
BOSS will clearly define all O&M and/or Sustainment tasks for the application and technology components through a Managed Services Matrix that defines Responsibility, Accountability, Consultation, and Informational resources throughout our organizations. The BOSS Way assures that the business is covered 24x7x365 with 360 degrees of protection across the most vulnerable system processes to avoid failures and breaches.