MODERNIZE. INCREASE REVENUE, CUSTOMER EXPERIENCE, OPERATIONAL PERFORMANCE.

BOSS delivers best of class professional and managed services to assist utilities with Oracle Energy and Water solutions built for smart grid and cloud technologies.

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3,000,000

utilities’ customers served

$215,000,000

operational and performance savings

47,000,000

invoices optimized

8 TB

of data analyzed and modernized

BOSS Utility Solutions will work on behalf of our customer’s customer. Our company’s focus on enhancing customer experience drives our team to design, implement, and operate customer centric solutions to modernize business systems and technologies.

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Services
Introduction

BOSS is an award-winning System Implementer and Managed Service Provider.

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SOLUTIONS INTRODUCTION

Our methods drive change management of Customer to Meter to Cash processing.

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Assess Business & Technology Drivers

BOSS works with your lines of business to assess the current business and system processes, resources, and infrastructure. Our No Cost Assessment creates a modernization roadmap that aligns with your drivers.

Define Objectives & Key Results (OKR)

The BOSS assessment blazes the path for stakeholders to determine their goals and convert strategy into solutions. Our method leverages an OKR framework to assist initiatives within the modernization roadmap.

Host Conference Room Workshops

BOSS believes that requirements and design are iterative processes. Our Workshops deliver hand-on training and discovery to assure your resources get their hands on the new application within weeks of kickoff to drive success.

Mitigate Risk & Manage Change

Change Management is the #1 factor in determining success. BOSS emphasizes training throughout the project timeline to assure your resources have input. This approach decreases the risk for testing and release management.

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We prepare Water customer billing systems for Advanced Meter Infrastructure.

Gas customers leverage our resources for system conversions and integrations.

Our Electric customers leverage our Oracle certified Field and Network Operation Solutions.

We have Oracle solutions to handle the complex meter-to-cash processes for Electric Vehicle Supply Equipment.

Services & Solutions for Utilities

BOSS’s suite of consulting, implementation, and technology operations services helps utilities digital transformation, operations, and financial initiatives.

Customer Billing

We have spent decades supporting utility customer billing systems, assisting our clients with releasing bills correctly and on time to keep the services flowing and revenue recognition.

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Customer Experience

BOSS understands that your customers are the priority. Our solutions prioritize digital self-service functions to assure customers can easily navigate their service options no matter where they are.

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Revenue Management

Our business analysts are specialized in financial transactions and accounting to certify the meter-to-cash processes from customer to ledger, promoting fiscal health and enterprise forecasting.

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Payments & Collections

BOSS recognizes the importance of receipts and matching of service usage to customer agreements to reduce failed payments and collection rates, while minimizing write-offs.

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Work, Asset, & Field Management

Our pre-built solutions easily integrate modern and legacy CIS systems to orchestrate field activities and resources to premise work orders, tracking assets and customer service agreements lifecycles.

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Analytics &
Machine Learning

We are utility data quality specialists with immense experience scrubbing and analyzing data through technology-first approaches to give stakeholders dashboard analytics from various dimensions.

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