Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer Information System that is designed to meet the needs of all utilities now and into the future. It is a complete billing and customer care application that handles every aspect of the customer lifecycle, from service connection to payments processing and everything in between.
Advances in technology, evolving customer expectations, and changing regulations are constantly reshaping the utility industry. Utilities need a Customer Information System (CIS) that not only meets their needs now, but also positions them for future flexibility as their needs evolve.
CC&B gives every staff member a 360-degree view of customer and premise data. It helps you develop rates and ensures that every customer gets a correct bill. It administers conservation loans and rebates. It manages options like prepayment, consolidated billing, third-party payment, direct debit, and billing. The extensive credit and collections abilities ensure that you receive revenue due.
CC&B: Electricity Segment
Customer Care and Billing is a next generation Electic Utility platform that collects and analyzes Millions of DATA points generated by Smart Meters, Grid Sensors and Field Engineers. Electric Utilities need customer satisfaction and operational efficenty to succeed - CC&B offers these benefits:
CC&B: Natural Gas Segment
Customer Care and Billing solutions allow Natural Gas companies to design extremely flexible business processes that enable demand-side management response programs that conserve energy and help commercial and industrial customers maintain competitiveness through these features:
CC&B: Water Segment
Customer Care and Billing provides a platform for Water Utility companies to combat the customer and environmental challenges posed by growing populations, changing climate and aging infrastructure. Water utilities need the flexibity offered with these benefits found in CC&B:
If your Utility Company is considering Oracle Utilities Customer Care and Billing and in need of Consulting (design), Implementation (build), Delivery (test), Deployment (training), or Managed Support (dev ops) Services please contact Contact BOSS Technologies TODAY.
