Utilities

Solutions are what define BOSS. We understand that we’re part of the Business, and not just the Technology. How we engage customers and elevate their experience is what drives Revenue for Utilities. Our Mission is to Increase Revenue through smoother transactions and better experiences.

Customer Experience

BOSS was the first Oracle Partner to deploy Oracle’s Opower Digital Self Service (DSS) for Utility Transactions. This modern solution bolts-on a digital and mobile experience for customers to retrieve real-time information from your CIS/MDM business systems. Our implementation experience will modernize your self-service portal with next-gen bill presentation, mobile payments (eWallet) and communications (SMS) to engage your customers throughout the meter to cash processes.

Customers have become accustomed to a digital first experience. BOSS will assist your organization with transforming your Customer Experience into a world class business operation.

Revenue Management

Every organization has revenue leakage. Our mission is to identify and stop the revenue bleed with a tourniquet. BOSS has the financial (ERP, EPM) integration experience to assist your Utility business offices with triaging the Customer Information System (CIS) revenue modules to identify issues straining your revenue and how to change course. We have increased our customer’s Year-over-Year (YoY) revenue by over 17% in the first-year of conversion to Oracle Energy and Water products. We can do the same for your utility.

BOSS will perform a revenue analysis of your utility billing systems and build a roadmap to stop revenue leakage and assess the total cost of ownership for your operations. We increase your return on investment.

Customer Billing

Stranded bills are the #1 cause of lost revenue for utility organizations. BOSS has deployed and operated CIS/MDM systems for utilities of all types and sizes over the past decade. We have compiled our knowledge and intellectual property into a set of capabilities focused on Customer Information and Billing systems . Our expertise triaging Customer Bills define our design and operational approach to release bills and collect payments to increase revenue.

Our team has extensive experience implementing solutions for Bill Delivery, Presentation, and Processing.

Payments & Collections

BOSS has partnered with Paymentus to provide a seamless Bill-to-Pay process between Oracle CCS/CCB/C2M and Digital Self-Service (DSS) leveraging mobile payment methods and eWallets. Modern utilities can take advantage of our Oracle certified Chat & SMS integrations to accept payments from mobile devices. Modern Customer Experience drives payments - BOSS will deliver your solution.

Unfortunately, there are times where a utility needs to push Service Accounts into a Collection state. We have a considerable amount of experience with commodity-based services and integrating with 3rd party credit and collections agencies to recoup payment for services rendered.

Work, Asset, & Field Management

Maintaining infrastructure in the field is one of the major factors determining reliability and profitability of a utility. BOSS has delivered Asset and Field Management solutions that integrate CIS Field Activities to Enterprise Work and Asset Management (EAM/WAM) systems. We have compiled our experience with Oracle WACS and OFSC into an offering we call “Wax ‘n Fax”.

Our bolt-on solution integrates with the Oracle CIS/MDM products producing an enhanced customer-to-field management experience to accelerate work, asset, and field operations.

Analytics & Machine Learning

We’re Utility Data and Cloud Specialists. Gone are the days where we pour through flat-files of data to determine patterns and anomalies for our customers. BOSS leverages Oracle Analytics Cloud and Oracle Cloud Infrastructure services to build dashboards with a single pane of glass view into Utility customer data. We have leveraged Oracle’s Autonomous Data Warehouse to create Premise Marts that house interval meter data where our Machine Learning (ML) notebooks can detect anomalies within the data that may be impacting your customer’s service.

BOSS can easily convert your static Reports into analytical dashboards that bring real-time data to life.

Utilities Reference Models

Oracle Energy and Water product development has created URMs for each release of the CIS/MDM. These models consist of system process flows that drive business processes. BOSS has worked with Oracle to take these URMs to the next level by applying business workflows to these processes. Our Business Analysts will work with your Subject Matter Experts across the various business offices to capture as-is and to-be business process models that align, enhance, or replace Oracle’s URMs.