123213

123213

BOSS is a certified MSP for Oracle Utilities Applications for nearly a decade. We built our professional and managed service offerings from our talented resources who have operated and supported these applications for utilities of all shapes and sizes. It’s our business to know your business and manage it efficiently.
Operate & Maintain

Operate & Maintain

Our Operations component is the “front office” support needed to assist and backfill business office resources with various customer-facing and application related activities. The Maintenance component is the “back office” support needed to enhance and sustain the application to assure the various business offices has all the features and functions needed to perform their daily, weekly, monthly, and yearly Customer to Meter to Cash processing.

The BOSS O&M service offering can be tailored to fit your needs from supporting Tier-1 business operations, such as customer call-center and service representatives, to Tier-3 developers to enhance your business systems. Our service functions can be added and subtracted to align with change management and organizational realignment.

Sustainability

Sustainability

Utilities don’t always have the Production Support and Sustainment resources needed to manage the application and technology components throughout their lifecycle. On-premises deployments require major application and framework upgrades every 3 years, while Cloud Software as a Service (SaaS) deployments consist of 3 yearly releases to enhance functionality and operations through minor releases. No matter your deployment type, BOSS will provide sustainment resources for change and continuous release management.

Two of our Core Values deal with Security of Data and Transparency of Roles. It’s important to have Security Policies and Role Based Access Controls defined throughout all Production Instances and Processes. Our sustainment services allow Utilities to focus on running their business with the assurance that their systems are safe and secure.

BOSS will clearly define all O&M and/or Sustainment tasks for the application and technology components through a Managed Services Matrix that defines Responsibility, Accountability, Consultation, and Informational resources throughout our organizations. The BOSS Way assures that the business is covered 24x7x365 with 360 degrees of protection across the most vulnerable system processes to avoid failures and breaches.